Frequently Asked Questions
Product
You can refer to the shoe size chart on the product pages. Our shoes are true to size, with a roomy toe box suitable for Indian feet.
They are made of premium materials, such as cotton canvas, nylon canvas, leather suede, faux leather, and others.
Orders and Payments
Go to our website, select your product, and place the order. Contact customer support for assistance.
You will receive a tracking link on your registered email and number once the order is dispatched from our warehouse. You can also check it by logging into your LoQo account, and using the track my order link.
We accept card payments, UPI, pay-later options.
Shipping
Shipping’s on us! Just take your pick and place the order.
Your new pair of LoQo Shoes will reach you within 5–7 working days of placing the order.
All our deliveries are express! We love it when you place an order and ensure it reaches you promptly.
Returns & Exchange
If the size or color isn’t as expected, place a return request within 7 days of receiving the product. We’ll process it for you.
We’re happy to exchange your order for a different size within 7 days. Hassle-free, promise!
Returns are picked up within 24–48 hours. Refunds are processed within 7 business days after a quality check.
Can’t find what you’re looking for? Contact our support team.